Frequently Asked Questions

VENUE RENTAL + EVENT DETAILS

WHAT SPACES ARE INCLUDED IN THE VENUE RENTAL?

Event spaces throughout the property that are exclusively available to you include: The Grand Hall, The Garden, The Lounge, The Get-Ready Suite, and The Fort. For weddings, The Garden or The Grand Hall is used for the ceremony. The Lounge and The Garden are commonly used for cocktail hour. The Grand Hall is used for dinner receptions. The Fort and Get-Ready Room are available starting at 10am the day of your event. 

WHAT IS THE CAPACITY?

The Grand Hall and The Garden can each accommodate 200 guests for a seated reception and when used in combination with the Lounge, the venue can accommodate up to 350 guests for a cocktail-style reception. 

HOW MUCH TIME IS INCLUDED IN THE VENUE RENTAL?

Six (6) hours of event time are included with the venue rental from event start time to event conclusion. Events must conclude by 11pm Sunday – Thursday, and 12am on Fridays and Saturdays. 

DO YOU OFFER PRIVATE TOURS?

Yes! We exclusively provide private tours for your convenience and tours may be booked by phone at 323.254.4103 or email at thefighouse@24carrots.com.

WHAT IS REQUIRED TO SECURE A DATE AT THE FIG HOUSE?

A signed catering and venue contract with 24 Carrots and 20% payment is required to secure a date (or 50% payment if the event date is within 6 months). Please note that venue date availability is on a first come, first served basis. Preliminary dates included in proposals do not guarantee date availability and will only be guaranteed upon receipt and payment. Holds are not available, and discussion of dates or receipt of a proposal does not guarantee a reservation.

ARE THERE ON-SITE ACCOMODATIONS FOR GETTING READY?

Get ready for your closeup! The Fig House offers (2) on-site suites, available beginning at 10am on the day of your event. Both suites offer mirrors, garment hooks, lounge seating, and plenty of storage space during your event. The Fort includes a built-in bar. 

ARE THERE OVERNIGHT ACCOMMODATIONS AVAILABLE?

While we do not have overnight accommodations on the property, Highland Park and the surrounding areas offer various accommodation options that we are happy to recommend.

WHAT ARE THE OPTIONS FOR PARKING?

The Fig House is exclusively valet for your convenience. Your venue representative will coordinate valet services and notify you of price ranges for your guest count. 

IS THE VENUE ADA ACCESSIBLE?

Yes, The Fig House is ADA Accessible. 

DOES THE VENUE ALLOW PETS?

Furry friends are welcome for your ceremony! Pets must arrive within 30 minutes of the ceremony and depart no later than 30 minutes following the ceremony. Pets must be leashed at all times and remain in outdoor areas. Please contact us if additional accommodation is needed.

WHEN CAN I SCHEDULE MY REHEARSAL?

A one-hour rehearsal is included in every contract and is optional. Rehearsals are permitted during standard business hours pending venue availability and can be tentatively reserved starting 30 days prior to your event. Should your preferred rehearsal date and time be unavailable, 24 Carrots will gladly recommend local options to rehearse for your event. Please contact your venue representative for details and availability.

CAN WE CHANGE THE GUEST COUNT AFTER BOOKING?

Yes, rest assured that your guest count can increase up to venue capacity or reduce by 10% of your signed, initial contract. For example, if you sign the 24 Carrots contract for 100 guests, your contract allows changes to as low as 90 guests. Final guest counts, final selections, and the final payment are due 10 business days prior to your event date.

WHAT ARE MY OPTIONS IN THE CASE OF RAIN OR INCLEMENT WEATHER?

Not to worry! The Grand Hall and Lounge are beautiful alternative options in the case of rain or inclement weather. Your venue representative will work with you to adjust and create alternative event layouts as needed. If you prefer to tent the outdoor Gardens, please speak with your venue representative for tent rental options through 24 Carrots’ exclusive vendor. 

WHAT IS THE CANCELLATION POLICY?

All payments made to 24 Carrots are non-refundable and non-transferable. For cancellations more than 30 days prior to your event date, all payments made will be forfeited. For cancellations within 30 days of your event date, the full contract balance will be due and forfeited. Please refer to the 24 Carrots and The Fig House venue contract terms and conditions for further details.

24 CARROTS VENDORS + OUTSIDE VENDORS

WHAT DOES 24 CARROTS PROVIDE FOR MY EVENT?

Catering and bar services, staffing, equipment, security, and dining rental items (specified below under Rentals + Décor) are exclusively provided by 24 Carrots. Clients are welcome to provide their own wedding cake or specialty desserts. 24 Carrots will cut and serve your wedding cake complimentary. 

An outside caterer may be permitted by request and approval only to provide traditional, cultural, or ethnic cuisine, should 24 Carrots be unable to produce the requested menu in-house. 24 Carrots will continue to provide all bar services, staffing, and rental equipment. Please contact us for more information and requirements for an outside caterer.

WHAT OUTSIDE VENDORS MAY I HIRE DIRECTLY?

You are welcome to bring in your own vendors for wedding coordination, photography, videography, florals, officiant, photo booth, select specialty rentals, signage, decorations, wedding cake, and specialty desserts. Every vendor must provide proof of insurance as required in the Venue Rental Contract.

IS INSURANCE REQUIRED FOR MY VENDORS?

General Liability insurance listing 24 Carrots as additionally insured is required for each of your vendors that will be on-site during your event. This includes but is not limited to coordinator, florist, photographers, videographers, photo booth, bakery, hair and makeup artists, and officiant. If vendors have employees working at the event, a certificate of insurance for Workman’s Compensation must also be provided. Please see the Fig House venue rental contract terms for a complete list of vendor insurance requirements.

WHEN CAN MY OUTSIDE VENDORS SET UP?

Vendor load-in and event setup may begin as early as 4 hours before the event start time. Linens are managed by 24 Carrots staff and will be placed on tables 2 hours prior to the event start time. 

DO YOU HAVE A NOISE ORDINANCE?

Yes, our outdoor curfew for events is 11pm Sunday – Thursday, and 12am on Fridays and Saturdays. We kindly ask that all guests and vendors be off property within 1 hour of your event end time and keep noise levels at a minimum to respect our neighbors.

Per city and venue sound mitigation protocols, music may be played at a maximum of 60 decibels in the Garden, and all dancing and amplified music must take place indoors. The Fig House staff will closely be monitoring decibel levels to ensure amplified sound stays within city limits. 

IS A WEDDING COORDINATOR REQUIRED?

Yes, a wedding coordinator is required as they will be the primary point of contact leading up to and on the day of your event for the venue, 24 Carrots team, and all vendors. 24 Carrots is happy to provide a list of recommended wedding coordinators based on your specific needs and budget. A coordinator must be booked at least 60 days prior to the client’s wedding day. Additional details regarding coordinator requirements, such as insurance, can be found in your contract. 

FOOD + BEVERAGES + MENU

CAN WE TASTE OUR MENU OPTIONS / DO YOU OFFER PRIVATE TASTINGS?

Yes! Tastings are one of our favorite parts of the planning process and are complimentary after booking and signing your venue and catering contracts. Private tastings are hosted at The Fig House and are recommended 4-6 months prior to your event date. If your event has not been booked yet, a tasting fee applies and will be credited towards your initial deposit upon booking. Additional guests will be charged a non-refundable tasting fee.

MAY I BRING IN MY OWN ALCOHOL OR BAR SERVICES?

Bar services and all alcohol are exclusively provided and served by 24 Carrots. Outside alcohol is not permitted at any time. For getting ready beverage options, please reach out to your venue representative.

RENTALS + DÉCOR

WHAT RENTAL ITEMS ARE INCLUDED WITH THE VENUE?

The venue rental includes (160) Bistro Chairs – Ceremony, (168) Bentwood Chairs – Reception, (17) 8’ wood farm tables, (3) 6’ wood farm tables, and various lounge vignettes. Additional tables, chairs, and comprehensive event rentals including additional lighting and décor are available through 24 Carrots Catering & Events.

WHAT RENTAL & DÉCOR ITEMS MUST BE PROVIDED THROUGH 24 CARROTS?  

All additional rentals including tables, linens/napkins, chairs, tableware, bar service rentals, lounge furniture, dance floor, lighting, etc. must be provided by 24 Carrots through our exclusive rental & lighting partners. For upgraded rental options and pricing, please speak with your venue representative. 

WHAT LIGHTING IS INCLUDED WITH THE VENUE?

The venue includes bistro string lights and landscape lights outdoors, and chandeliers and sconces throughout indoors. Lighting upgrades and additions are available through 24 Carrots’ exclusive lighting partner.

WHAT RENTAL & DÉCOR ITEMS MAY I BRING IN?

You are welcome to bring in your own flowers, decorations, select specialty rentals, and signage. We do not allow for any permanent changes to the property structures including staples, tape, nails, screws, or other materials that could leave marks. You may use zip ties, twine, or fishing wire to hang any décor and your vendors must bring their own set-up equipment and ladders. Please contact your venue representative if additional accommodation is needed.

ARE THERE ANY ITEMS THAT ARE PROHIBITED ON THE PROPERTY?

We strive to create and maintain a safe and enjoyable environment for all guests so confetti, glitter, silly string, fireworks, sparklers of any kind, cold sparkler machines, and fog machines are not permitted at any time.

ARE CANDLES PERMITTED AT THE VENUE?

Yes, candles are permitted and must be enclosed in glass votives or hurricanes with at least 1” from the top of the flame to the top of the candle holder. Exposed open flames are not permitted. Clients are responsible for any damage to linens and/or tables due to wax.

IS A DANCE FLOOR REQUIRED?

No, dance floor rentals are optional. Please speak with your venue representative for dance floor rental option through 24 Carrots’ exclusive rental partner.

FOR ANY ADDITIONAL QUESTIONS, PLEASE CONTACT THE FIG HOUSE.

thefighouse@24carrots.com

323.254.4103

Fighousela.com